IPMA

IPMA has two modes: proxy and shared.

Proxy Mode – Assistant and manager have two different DN’s.  A CTI route point is needed so that calls for the manager can be intercepted.  The CTI RP should have the same DN as the manager. CSS’es are used to direct traffic properly.

IPMA Proxy Line Mode

Create partition and CSS’s
It is very important that manager DNs are unreachable from all devices except the CUCM assistant RP and the managers’ proxy line on the assistant phone.  The assistant the CTI RP should be reachable for all other DN’s.

Call flow

Two partitions are required:

1       Everyone – (or whatever other PT has access to all DN’s and route patterns)
2       Manager-pt –  The manager, assistant and the CTI RP

One  CSS  is required

CSS-I-E – CTI RP and everyone

• Configure the CTI route point
• Add the partition of  the manager line to the CSS of the MWI
• If using intercom, add the intercom partition, CSS, DN and translation pattern.
• Stop/start the IPMA service
• Add the service and phone button templates

·    http://<ipaddress&gt;:8080/ma/servlet/MAService?cmd=doPhoneService&Name=#DEVICENAME#

1. Configure the phones

• Assign softkey templates.  Add proxy line to assistant phone

1. Configure the assistant application

• Create a new manager.
• Configure lines for manager.
• Assign an assistant to a manager.
• Configure lines for the assistant.
• Configure intercom lines (optional).

1. Configure the dial rules for the assistant
2. Install the Assistant Console application

IPExpert (with EM)

Create manager pt and css
Create Phone services (both IPMA and EM
Create two new phone button templates for the intercoms (SCCP and SIP)
Create the CTI route point
Edit the service parameters for the IPMA (set the IP addresses mostly)
Restart the IPMA service
Create an intercom PT/CSS
Create an intercom DN

Extension Mobility

• Ensure that the service is active
• Create the EM service from phone services

URL: http://<IP Address of Extension Mobilityserver>:8080/emapp/EMAppServlet?device=#DEVICENAME#

1. Create a default device profile for each phone type (not always necessary)
2. Create the device profile for a user (device, device settings, device profile)
3. Associate a user device profile to a user (user management, end user, extension mobility controlled profiles)
4. Configure and subscribe the phone and user device profile to extension mobility (enable EM on phone and subscribe).